Should you receive a damaged item, please log in to your account by going to www.coloredsand.net and clicking on the "My Account" link at the top of the page. Once you have logged into your account, click on "Add Request" and enter your return request information. We will process your request immediately, and will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). If you receive this in your replacement package, follow the instructions provided to return the damaged merchandise to us.
Do not return any items other than what is approved through your request.